Customer Testimonials
Best service ever!! I called for same day maintenance and they got me in and out with all the bells and whistles!! They had all the parts I needed and had a simle !! Shout out to Joshua Aldana!!!!!
I have been happy dealing with SHOTTENKIRK dealership. The only problem is I live out of the area so sometimes it makes it difficult to get there and have to wait.
Always really nice people in the aervixe area. Very professional. Lexus dealers always good cant beat it
My service advisor is Cameron and he is super excellent. The service manager Santos always sees that I get the best care and all the service I expect. The technicians always do the best possible to see that I never need to return for a “Fix”. The porters are all always polite and cheerful. There is no better service department than at Shottenkirk
Christian Rivera is an outstanding service rep for Lexus . Professional, courteous and knowledgeable. Great communication
My service advisor Scott Farnsworth is the best of the best. He goes above & beyond for the customers. I’ve moved all over the US & used many Lexus dealers. Shottenkirk is well above all with their customer service & exceptional quality of work & employees.
Great staff great work car was ready when Joshua said it would be. Also great loaner vehicle
Very clean and welcoming facility. Excellent service team. Service work performed quickly and efficiently. Service reps are courteous, well- trained, and well-spoken.
Over the years our family has probably had over 20 Lexi (Lexus’s). We have dealt with 3 dealers and Shottenkirk is the best!!!
This dealership has one of the most competent, knowledgeable, and customer friendly I have ever encountered. I have purchased over 40 cars in my lifetime and have never had a better experience.
Adrian Colon was excellent! Extremely friendly, professional and knowledgeable. Will always request him if and when needed.
Always super friendly staff, knowledgeable and very prompt to return my car as promised and explained everything serviced during my visit
Love the experience! Thanks for Lexus staff for helping me find my dream luxury car!!!
Customer service is excellent. Cameron in the service department is an excellent service advisor. Will always go to him for all my future service appointments.
Courteous staff and quality work done in a timely manner. Answered all my questions with intelligible replies.
My experience at Shotenkirk Desert Lexus is always over the top! I receive prompt attention and I’m very happy with my visit. Thank you very much for creating a comfortable experience that gives me confidence in bringing my Lexus to be serviced.
I brought my car in for an oil change today, fully expecting to pick it up the next day due to limited availability. That wasn’t a problem for me, though, let’s be honest, who wouldn’t want to avoid making an extra trip in this heat?
Well, let me just say, the entire team, from check-in to the service department, went above and beyond. In particular, Cameron Safley (my service advisor) he greeted me promptly and professionally, and he absolutely delivered. To my surprise and delight, he was able to get my car serviced and ready the same ... Read More DealerRater - Jun 20, 2025
I have been a satisfied customer of Shottenkirk Lexus since 2012, even before they moved to their current location. Service has always been excellent, and I can’t imagine going elsewhere for purchase or maintenance.
My husband and I had excellent service when looking to buy our Lexus. Erick greeted us and was so informative and professional. The entire staff were amazing. Greg worked with us and went beyond what we have experienced with a car dealership. He made sure we were completely satisfied with our choice of vehicle. What a fantastic team! Moe made our closing stress free. If you are in the market to lease or buy a car this is the place to go. Thankyou all so much. What a great experience.
Cameron was professional, knowledgeable, and easy to work with. He helped me find the right parts quickly and made sure everything was top quality. The service was smooth, reliable, and hassle-free. Highly recommend Cameron if you want honest and dependable car service and parts!
We went in for an oil change and miscellaneous items associated with a service and the service was excellent. The service representative Camerom Safley was very professional and competent. He made the whole process go very smoothly and timely. Definitely a very positive experience.
Brought car in without an appointment. My service representative, Johnny, politely greeted me and got the car in the garage and had the problem solved in a timely manner. Very happy with the service.
Everyone at dealer are always very pleasant and professional. Dealership is very, very clean. Waiting area is excellent. This dealership is excellent. Will definitely go back when service is required in our RX 350.
Amazing dealership ! They treat you like family!! Love this place!!especially Cameron such a amazing guy!
Very friendly and professional dealership! Johnny Reyes is always professional and easy to work with!
Great service department. Professional and friendly staff. Would recommend this dealership. Very helpful staff and even provided a loaner.
Always excellent service. I’ve been doing business with this dealer for the last 15 years and have always been satisfied.
Bait and switch! I can't believe this dealership is still doing old illegal activities.I had pre negotiated a cost that was agreed upon from the dealership before I drove 1 1/2 hours to make the purchase. Once i got there the car was waiting for me but the sticker on the car had a new and updated additional dealer cost that brought the cost up $8000. Little did I know that I was not getting the price of that car that Shottenkirk Desert Lexus promised me but used the inflated cost to try to give me a deal. They said "... Read More DealerRater - Jun 14, 2025
Scott Farnsworth is a service representative worth 10 stars! He is the reason I think so highly of this dealership and I have my vehicle serviced at Lexus!
Nice and clean lobby. Love the coffee and sweet rolls. Friendly staff. They even gave me a ride home and picked me up when my car was ready.
To me Johnny Reyes is the face of your dealership and you are lucky to have him. My experience with your sales staff leaves a lot to be desired but Mr. Reyes more than makes up for them.
Shottenkirk is the best dealership for maintenance of your vehicle. I recommend Scott Farnswiorth as an advisor. Great service, vehicle was ready when promised, and a very comfortable waiting area with cold water, coffee machine (I always get a latte), and a snack. I bring a good book, and I’m ready to leave in no time.
Shottenkirk Lexus is excellent in every aspect of their business. Their customer service is beyond reproach and they always go above and beyond for their customer. I would have a hard time driving anything but a Lexus because I would miss such special treatment going to another dealership!
I've always had good service experiences with this dealership. Have owned several cars over the years and they've serviced all of them with no problems. Service professionals are very efficient and friendly. Charges and work done are clearly explained on easy to read billing statements. Pick up and drop off is super convenient and it's easy to get a loaner car. Would recommend the service department highly.
Impressed with the staff very accommodating to all our need from the start. It was a joy working with Sthepany.
Shottenkirk Lexus has been taking care of me for almost 20years. Adrian is service is always respectful and honest. Really good people at this dealership.
People are friendly and helpful. Respectful and courteous.. Love the ambiance, not feeling congested. Or cramps .
Great service! Every one provided great customer service and my car was returned when expected
Always a pleasurable experience. Cameron is professional,polite and ever so willing to please. I can no longer drive and had a good friend drive me in. When Cameron heard that he said he would have a driver bring my car back to my house. I told him how much I would appreciate that. Julio brought us home and returned later with my car as promised. Julio and Cameron are an asset to your company. This is my fourth Lexus Rx 350 purchased from your dealership. I’m very satisfied. My neighbors are so impressed that they now use this dealership.
... Read More DealerRater - May 31, 2025
My car needed a oil change Didn’t want to take it in Unless Cameron Was back from maternity leave Cameron is a keeper Always provides the Best Customers Service Thank you for all you do Cameron 🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌
Great snd highly friendly service. Vehicle was ready before promised. Even completed service that I had scheduled in near future without my asking
Everyone at Shottenkirk is courteous and very efficient. Professional approach to me is commendable. Cameron from Service Department deserves high five!
I've been in the automotive business for 50 years & know when something seems sketchy. Not here! Scott Farnsworth handles things professionally & accurately. I'm impressed, especially after my wife said she really like his professionalism & courtesy.
Very responsive service, convenient and timely. Highly recommend!
Easy to get appointment. Loaner car was no problem. Assessment came fast. Done the next day. Cameron was great!!!!
Sthepany and Richard were great. When I arrived I was quickly greeted and made comfortable. The car I came to see was ready for a test drive quickly. The experience from start to purchase was pleasant and I would recommend this dealership and both of them. Mo in finance was also a pleasure to work with. Sthepany followed up with me a few days later to see how things were going and answered a few questions I had. Exceptional service. Highly recommended.
Christian provided superior service for me and my vehicle. I will continue to use Shottenkirk for my auto service needs.
Great experience everyone was very professional and polite. Had the vehicle I needed as advertised. I would recommend this dealership.
Scott, our service advisor, was very helpful. Look forward to servicing our Lexus in the future.
It’s always been a pleasure to do business at Shottenkirk Lexus. The customer service is outstanding. Cameron has always been my service rep and he is the nicest guy.
Everyone was courteous and extremely helpful. The team was quick to assist with our tire issue even though we didn’t have an appointment.
Excellent experience
The service team has always provided excellent service and support. I have taken my Lexus here for years and will continue to do so.
Fast, easy, and reliable. Joshua was very helpful and has great communication. I’m always happy with the services provided.
Just had my Lexus serviced, & Johnny was my service writer. Johnny is awesome, & he’s the only person i want to address my service needs.
Everything was top notch. Mr Santos Rodriguez greeted me warmly, then had his team take care of the issues I’d been having. He beat a competitors price, and my car was ready when they said it would be. I’ll use shottenkirk Lexus for my service needs from now on. Everyone treats you nice there. Thank you Santos and Christian! Very, very happy!!
Not planned, odometer flipped, we pulled in for service. Quick, fast & in a hurry. Service completed, car washed, barely a blip in our schedule. Thanks a bunch.
Scott in service goes above and beyond!!! Glad u got rid of 3% service fee.
Sean was great and really pulled through.. Happy wife happy life!!!
I purchased a used non Lexus vehicle and was treated like a VIP customer spending thousands more. I was given free oil changes for three years and I can use the customer lounge any time. Sean gave me a great deal on my trade vehicle.
Our experience at Desert Lexus continues to be good. We have had consistently good service with our service advisor (Johnny Reyes) for almost 20 years.
Our car buying experience with Sthepany Gutierrez and her team was effortless. They made it easy to transition into our new car. From Sthepany’s welcoming personality and knowledge . Through Mo’s efficiency in finance, the experience was great.
Stephany was amazing. Thank you for making my experience of buying a new car smoothly and easy.
Service was great … waiting time was acceptable.
Customer service excellent, facility clean And comfortable.
It was my 1st time at this dealership for service. My experience was wonderful...from the driving up to the Service area, where the greeting was done with a smile. To Scott my service rep. Who was exceptional. I will be back again!
I am a first time Lexus owner and had a great experience. I set up appointment with day I wanted. Service Advisor gave great service and I was able to get loner vehicle. He also explained clarification for loner vehicle. Car was finished within time frame given. Thank you for the great service.
I love Scott F, he is both good and great. Thank him again for me. Dean Steinberg
Thank you Sthepany Gutierrez for such a lovely, smooth and friendly experience getting me into a new 2025 Lexus ES300h. She was very knowledgeable and worked with me (along with GM Sean Marchese) to close the deal quickly and to what I believed was fair. Sthepany also delivered the car to my home the next morning with a red bow on it for me as a really wonderful touch and surprise for me to see! I took the showroom model home and it is stunning. Thank you Shottenkirk Desert Lexus! And let Sthepany help you find your next dream car!
brought my car in for service, another excellent experience, no issues.
Adrian Colon did an outstanding job of keeping me informed and providing outstanding customer service. Thank you Adrian!
Very happy with the service here!
Left car for 6 month service. Needed brakes and they were installed promptly. Only took 4 hours for serve and complete brakes. Paperwork was excellent. Scott explained the bill completely and professionally.
Great service! Destiny was amazing and went above and beyond. Very smooth and easy process. Will be returning for all future visits:)
This is my 2nd purchase so clearly, I’ve enjoyed working with this dealership. You expect excellence from Lexus & this dealership & their team provide that! Highly recommend.
Adrain, my service contact was awesome!
Christian is very helpful in explaining what I need for my car. And I didn’t expect to have my car wash! 😄 I am a very satisfied customer! Ty!
The customer service is outstanding! Everyone from porters to service writers are professional, respectful and friendly! Santos, Cameron and Christian are woo to work with!!
Took my vehicle in for its 1st maintenance work. The process was very easy. We called, scheduled within a couple of day’s, took the vehicle in, got a loaner, went home and I got a call within the hour that my vehicle was ready. Everyone was extremely nice and helpful.
My service consultant was Christian Rivera.
This was my first visit to Desert Lexus, the appointment of which was scheduled by Christian.
Upon arriving for service I was greeted by a friendly person who escorted me to Christian’s desk where he fully explained the details of my scheduled 60,000 mile service.
Christian was very courteous, professional and offered me a Lexus “loaner” car which I took advantage of (new and clean).
Upon the service work being completed Christian went over the service work in detail and fully answered all of my questions. EXCELLENT EXPERIENCE
Although this was my FIRST visit ... Read More Google - May 8, 2025
All issues were promptly and properly handled, including wheel repairs actually noted by service coordinator !
I was extremely satisfied with the service department. Christian was superb and the employees I’ve encountered are very helpful.
(Translated by Google) They have extraordinary service I like it (Original) Tienen un servicio extraordinario me gusta
Car was washed and service was performed quickly no price gouging either. Great experience!