Customer Testimonials

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DealerRater Jul 8, 2025

Best service ever!! I called for same day maintenance and they got me in and out with all the bells and whistles!! They had all the parts I needed and had a simle !! Shout out to Joshua Aldana!!!!!

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DealerRater Jul 8, 2025

I have been happy dealing with SHOTTENKIRK dealership. The only problem is I live out of the area so sometimes it makes it difficult to get there and have to wait.

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DealerRater Jul 5, 2025

Always really nice people in the aervixe area. Very professional. Lexus dealers always good cant beat it

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DealerRater Jul 3, 2025

My service advisor is Cameron and he is super excellent. The service manager Santos always sees that I get the best care and all the service I expect. The technicians always do the best possible to see that I never need to return for a “Fix”. The porters are all always polite and cheerful. There is no better service department than at Shottenkirk

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DealerRater Jul 1, 2025

Christian Rivera is an outstanding service rep for Lexus . Professional, courteous and knowledgeable. Great communication

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DealerRater Jun 29, 2025

My service advisor Scott Farnsworth is the best of the best. He goes above & beyond for the customers. I’ve moved all over the US & used many Lexus dealers. Shottenkirk is well above all with their customer service & exceptional quality of work & employees.

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DealerRater Jun 29, 2025

Great staff great work car was ready when Joshua said it would be. Also great loaner vehicle

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DealerRater Jun 28, 2025

Very clean and welcoming facility. Excellent service team. Service work performed quickly and efficiently. Service reps are courteous, well- trained, and well-spoken.

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DealerRater Jun 28, 2025

Over the years our family has probably had over 20 Lexi (Lexus’s). We have dealt with 3 dealers and Shottenkirk is the best!!!

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DealerRater Jun 26, 2025

This dealership has one of the most competent, knowledgeable, and customer friendly I have ever encountered. I have purchased over 40 cars in my lifetime and have never had a better experience.

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DealerRater Jun 25, 2025

Adrian Colon was excellent! Extremely friendly, professional and knowledgeable. Will always request him if and when needed.

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DealerRater Jun 25, 2025

Always super friendly staff, knowledgeable and very prompt to return my car as promised and explained everything serviced during my visit

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DealerRater Jun 23, 2025

Love the experience! Thanks for Lexus staff for helping me find my dream luxury car!!!

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DealerRater Jun 23, 2025

Customer service is excellent. Cameron in the service department is an excellent service advisor. Will always go to him for all my future service appointments.

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DealerRater Jun 23, 2025

Courteous staff and quality work done in a timely manner. Answered all my questions with intelligible replies.

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DealerRater Jun 20, 2025

My experience at Shotenkirk Desert Lexus is always over the top! I receive prompt attention and I’m very happy with my visit. Thank you very much for creating a comfortable experience that gives me confidence in bringing my Lexus to be serviced.

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DealerRater Jun 20, 2025

I brought my car in for an oil change today, fully expecting to pick it up the next day due to limited availability. That wasn’t a problem for me, though, let’s be honest, who wouldn’t want to avoid making an extra trip in this heat? Well, let me just say, the entire team, from check-in to the service department, went above and beyond. In particular, Cameron Safley (my service advisor) he greeted me promptly and professionally, and he absolutely delivered. To my surprise and delight, he was able to get my car serviced and ready the same ... Read More

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DealerRater Jun 20, 2025

I have been a satisfied customer of Shottenkirk Lexus since 2012, even before they moved to their current location. Service has always been excellent, and I can’t imagine going elsewhere for purchase or maintenance.

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DealerRater Jun 19, 2025

My husband and I had excellent service when looking to buy our Lexus. Erick greeted us and was so informative and professional. The entire staff were amazing. Greg worked with us and went beyond what we have experienced with a car dealership. He made sure we were completely satisfied with our choice of vehicle. What a fantastic team! Moe made our closing stress free. If you are in the market to lease or buy a car this is the place to go. Thankyou all so much. What a great experience.

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DealerRater Jun 18, 2025

Cameron was professional, knowledgeable, and easy to work with. He helped me find the right parts quickly and made sure everything was top quality. The service was smooth, reliable, and hassle-free. Highly recommend Cameron if you want honest and dependable car service and parts!

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DealerRater Jun 18, 2025

We went in for an oil change and miscellaneous items associated with a service and the service was excellent. The service representative Camerom Safley was very professional and competent. He made the whole process go very smoothly and timely. Definitely a very positive experience.

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DealerRater Jun 18, 2025

Brought car in without an appointment. My service representative, Johnny, politely greeted me and got the car in the garage and had the problem solved in a timely manner. Very happy with the service.

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DealerRater Jun 17, 2025

Everyone at dealer are always very pleasant and professional. Dealership is very, very clean. Waiting area is excellent. This dealership is excellent. Will definitely go back when service is required in our RX 350.

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DealerRater Jun 17, 2025

Amazing dealership ! They treat you like family!! Love this place!!especially Cameron such a amazing guy!

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DealerRater Jun 16, 2025

Very friendly and professional dealership! Johnny Reyes is always professional and easy to work with!

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DealerRater Jun 14, 2025

Great service department. Professional and friendly staff. Would recommend this dealership. Very helpful staff and even provided a loaner.

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DealerRater Jun 14, 2025

Always excellent service. I’ve been doing business with this dealer for the last 15 years and have always been satisfied.

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DealerRater Jun 14, 2025

Bait and switch! I can't believe this dealership is still doing old illegal activities.I had pre negotiated a cost that was agreed upon from the dealership before I drove 1 1/2 hours to make the purchase. Once i got there the car was waiting for me but the sticker on the car had a new and updated additional dealer cost that brought the cost up $8000. Little did I know that I was not getting the price of that car that Shottenkirk Desert Lexus promised me but used the inflated cost to try to give me a deal. They said "... Read More

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DealerRater Jun 13, 2025

Scott Farnsworth is a service representative worth 10 stars! He is the reason I think so highly of this dealership and I have my vehicle serviced at Lexus!

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DealerRater Jun 13, 2025

Nice and clean lobby. Love the coffee and sweet rolls. Friendly staff. They even gave me a ride home and picked me up when my car was ready.

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DealerRater Jun 11, 2025

To me Johnny Reyes is the face of your dealership and you are lucky to have him. My experience with your sales staff leaves a lot to be desired but Mr. Reyes more than makes up for them.

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DealerRater Jun 11, 2025

Shottenkirk is the best dealership for maintenance of your vehicle. I recommend Scott Farnswiorth as an advisor. Great service, vehicle was ready when promised, and a very comfortable waiting area with cold water, coffee machine (I always get a latte), and a snack. I bring a good book, and I’m ready to leave in no time.

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DealerRater Jun 7, 2025

Shottenkirk Lexus is excellent in every aspect of their business. Their customer service is beyond reproach and they always go above and beyond for their customer. I would have a hard time driving anything but a Lexus because I would miss such special treatment going to another dealership!

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DealerRater Jun 6, 2025

I've always had good service experiences with this dealership. Have owned several cars over the years and they've serviced all of them with no problems. Service professionals are very efficient and friendly. Charges and work done are clearly explained on easy to read billing statements. Pick up and drop off is super convenient and it's easy to get a loaner car. Would recommend the service department highly.

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DealerRater Jun 4, 2025

Impressed with the staff very accommodating to all our need from the start. It was a joy working with Sthepany.

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DealerRater Jun 4, 2025

Shottenkirk Lexus has been taking care of me for almost 20years. Adrian is service is always respectful and honest. Really good people at this dealership.

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DealerRater Jun 2, 2025

People are friendly and helpful. Respectful and courteous.. Love the ambiance, not feeling congested. Or cramps .

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DealerRater Jun 1, 2025

Great service! Every one provided great customer service and my car was returned when expected

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DealerRater May 31, 2025

Always a pleasurable experience. Cameron is professional,polite and ever so willing to please. I can no longer drive and had a good friend drive me in. When Cameron heard that he said he would have a driver bring my car back to my house. I told him how much I would appreciate that. Julio brought us home and returned later with my car as promised. Julio and Cameron are an asset to your company. This is my fourth Lexus Rx 350 purchased from your dealership. I’m very satisfied. My neighbors are so impressed that they now use this dealership. ... Read More

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DealerRater May 31, 2025

My car needed a oil change Didn’t want to take it in Unless Cameron Was back from maternity leave Cameron is a keeper Always provides the Best Customers Service Thank you for all you do Cameron 🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌

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DealerRater May 31, 2025

Great snd highly friendly service. Vehicle was ready before promised. Even completed service that I had scheduled in near future without my asking

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DealerRater May 31, 2025

Everyone at Shottenkirk is courteous and very efficient. Professional approach to me is commendable. Cameron from Service Department deserves high five!

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DealerRater May 30, 2025

I've been in the automotive business for 50 years & know when something seems sketchy. Not here! Scott Farnsworth handles things professionally & accurately. I'm impressed, especially after my wife said she really like his professionalism & courtesy.

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Google May 30, 2025

Very responsive service, convenient and timely. Highly recommend!

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Google May 29, 2025

Easy to get appointment. Loaner car was no problem. Assessment came fast. Done the next day. Cameron was great!!!!

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Google May 29, 2025

Sthepany and Richard were great. When I arrived I was quickly greeted and made comfortable. The car I came to see was ready for a test drive quickly. The experience from start to purchase was pleasant and I would recommend this dealership and both of them. Mo in finance was also a pleasure to work with. Sthepany followed up with me a few days later to see how things were going and answered a few questions I had. Exceptional service. Highly recommended.

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DealerRater May 29, 2025

Christian provided superior service for me and my vehicle. I will continue to use Shottenkirk for my auto service needs.

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DealerRater May 28, 2025

Great experience everyone was very professional and polite. Had the vehicle I needed as advertised. I would recommend this dealership.

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DealerRater May 28, 2025

Scott, our service advisor, was very helpful. Look forward to servicing our Lexus in the future.

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DealerRater May 28, 2025

It’s always been a pleasure to do business at Shottenkirk Lexus. The customer service is outstanding. Cameron has always been my service rep and he is the nicest guy.

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DealerRater May 27, 2025

Everyone was courteous and extremely helpful. The team was quick to assist with our tire issue even though we didn’t have an appointment.

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Google May 27, 2025

Excellent experience

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Google May 25, 2025

The service team has always provided excellent service and support. I have taken my Lexus here for years and will continue to do so.

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Google May 25, 2025

Fast, easy, and reliable. Joshua was very helpful and has great communication. I’m always happy with the services provided.

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DealerRater May 24, 2025

Just had my Lexus serviced, & Johnny was my service writer. Johnny is awesome, & he’s the only person i want to address my service needs.

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Google May 24, 2025

Everything was top notch. Mr Santos Rodriguez greeted me warmly, then had his team take care of the issues I’d been having. He beat a competitors price, and my car was ready when they said it would be. I’ll use shottenkirk Lexus for my service needs from now on. Everyone treats you nice there. Thank you Santos and Christian! Very, very happy!!

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Google May 23, 2025

Not planned, odometer flipped, we pulled in for service. Quick, fast & in a hurry. Service completed, car washed, barely a blip in our schedule. Thanks a bunch.

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Google May 23, 2025

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Google May 23, 2025

Scott in service goes above and beyond!!! Glad u got rid of 3% service fee.

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Google May 23, 2025

Sean was great and really pulled through.. Happy wife happy life!!!

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Google May 22, 2025

I purchased a used non Lexus vehicle and was treated like a VIP customer spending thousands more. I was given free oil changes for three years and I can use the customer lounge any time. Sean gave me a great deal on my trade vehicle.

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Google May 22, 2025

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DealerRater May 22, 2025

Our experience at Desert Lexus continues to be good. We have had consistently good service with our service advisor (Johnny Reyes) for almost 20 years.

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Google May 22, 2025

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Google May 22, 2025

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Google May 21, 2025

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Google May 21, 2025

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Google May 20, 2025

Our car buying experience with Sthepany Gutierrez and her team was effortless. They made it easy to transition into our new car. From Sthepany’s welcoming personality and knowledge . Through Mo’s efficiency in finance, the experience was great.

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Google May 20, 2025

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Google May 20, 2025

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Google May 18, 2025

Stephany was amazing. Thank you for making my experience of buying a new car smoothly and easy.

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Google May 17, 2025

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Google May 16, 2025

Service was great … waiting time was acceptable.

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Google May 16, 2025

Customer service excellent, facility clean And comfortable.

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Google May 16, 2025

It was my 1st time at this dealership for service. My experience was wonderful...from the driving up to the Service area, where the greeting was done with a smile. To Scott my service rep. Who was exceptional. I will be back again!

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Google May 16, 2025

I am a first time Lexus owner and had a great experience. I set up appointment with day I wanted. Service Advisor gave great service and I was able to get loner vehicle. He also explained clarification for loner vehicle. Car was finished within time frame given. Thank you for the great service.

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Google May 15, 2025

I love Scott F, he is both good and great. Thank him again for me. Dean Steinberg

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Google May 15, 2025

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Google May 15, 2025

Thank you Sthepany Gutierrez for such a lovely, smooth and friendly experience getting me into a new 2025 Lexus ES300h. She was very knowledgeable and worked with me (along with GM Sean Marchese) to close the deal quickly and to what I believed was fair. Sthepany also delivered the car to my home the next morning with a red bow on it for me as a really wonderful touch and surprise for me to see! I took the showroom model home and it is stunning. Thank you Shottenkirk Desert Lexus! And let Sthepany help you find your next dream car!

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Google May 15, 2025

brought my car in for service, another excellent experience, no issues.

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Google May 14, 2025

Adrian Colon did an outstanding job of keeping me informed and providing outstanding customer service. Thank you Adrian!

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Google May 14, 2025

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Google May 13, 2025

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Google May 13, 2025

Very happy with the service here!

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Google May 13, 2025

Left car for 6 month service. Needed brakes and they were installed promptly. Only took 4 hours for serve and complete brakes. Paperwork was excellent. Scott explained the bill completely and professionally.

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Google May 13, 2025

Great service! Destiny was amazing and went above and beyond. Very smooth and easy process. Will be returning for all future visits:)

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Google May 11, 2025

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Google May 10, 2025

This is my 2nd purchase so clearly, I’ve enjoyed working with this dealership. You expect excellence from Lexus & this dealership & their team provide that! Highly recommend.

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Google May 10, 2025

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Google May 9, 2025

Adrain, my service contact was awesome!

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Google May 9, 2025

Christian is very helpful in explaining what I need for my car. And I didn’t expect to have my car wash! 😄 I am a very satisfied customer! Ty!

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Google May 9, 2025

The customer service is outstanding! Everyone from porters to service writers are professional, respectful and friendly! Santos, Cameron and Christian are woo to work with!!

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Google May 9, 2025

Took my vehicle in for its 1st maintenance work. The process was very easy. We called, scheduled within a couple of day’s, took the vehicle in, got a loaner, went home and I got a call within the hour that my vehicle was ready. Everyone was extremely nice and helpful.

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Google May 9, 2025

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Google May 8, 2025

My service consultant was Christian Rivera. This was my first visit to Desert Lexus, the appointment of which was scheduled by Christian. Upon arriving for service I was greeted by a friendly person who escorted me to Christian’s desk where he fully explained the details of my scheduled 60,000 mile service. Christian was very courteous, professional and offered me a Lexus “loaner” car which I took advantage of (new and clean). Upon the service work being completed Christian went over the service work in detail and fully answered all of my questions. EXCELLENT EXPERIENCE Although this was my FIRST visit ... Read More

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Google May 8, 2025

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Google May 7, 2025

All issues were promptly and properly handled, including wheel repairs actually noted by service coordinator !

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Google May 7, 2025

I was extremely satisfied with the service department. Christian was superb and the employees I’ve encountered are very helpful.

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Google May 6, 2025

(Translated by Google) They have extraordinary service I like it (Original) Tienen un servicio extraordinario me gusta

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Google May 6, 2025

Car was washed and service was performed quickly no price gouging either. Great experience!


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