Customer Testimonials
Customer Letters
Prompt, professional and addressed all issues. Keep up the fine work! Andrik Garcia is a outstanding and a super Service advisor!
The service I recieved was top notch. Anrick was pleasant and professional. He was very informative, which assisted me in making some important decisions.. I greatly appreciate the use of a loaner car, the great service awesome car detail and just all round quality team. Thank you
Drop off my car even though I don’t have appointment the agent was really nice and finished my car in no time.
Jonnny Reyes in service was amazing. Honest and reliable. Alejando the service te k took time to understand all our needs and attend to every detail.
I have a great experience with the service department. I have had a bad experience with the sale of my car to the dealership. I keep getting claims that my old car is driving on the toll roads. They want me to pay. A bad experience.
The customer service at Shottenkirk is exceptional. The whole experience was great. I would highly recommend them if you are looking to purchase a vehicle. They will go the “extra mile”.
They have very good customer service the attitude from everyone was completely excellent I really like
Advisors Christian, cameron, Farnsworth (if i got it right) were really good. Too bad Cameron is no longer connected with Lexus Shottenkirk. Everything is usually done on time. They explain in detail which is really important to the customers. The ushers or receiving persons once you arrived at the receiving area are also very efficient and helpful.
Great customer relations, effective communication, scheduled quick appointment, loaner car no problem, Great services kept to time line.
The service is terrific. We really like our service manager, Christian, who goes out of his way to help. This is a quality dealership.
Good communication and service on my RX350 was performed in a timely manner as promised.
Best dealer service I have ever experienced. Andrik was fantastic, knowledgeable, professional, and you could feel he loves helping customers. Over my career I was VP of Sales and Marketing for 30 years, so my experiences are based on real history of dealing with companies at a Customer Service level.
Josh, my service manager was very courteous and professional got me in and out on time.
Johnny is the best service guy ever! if you need service ask for him you will not be sorry! He’s the reason we keep going back.
I have been going to Desert, Lexus for years and has have always been very happy with the great service I've received. Johnny, my service rep is the best you could possibly ask for. In these days of dwindling customer service, it's a breath of fresh air to do business with him and the talented staff at Desert, Lexus. I think the entire service department does a wonderful job.
Excellent experience as always first time working with Adrian Colon he was very knowledgeable and great customer service. I guess I found my new service consultant. Thank you
The people were great. Helped you when needed. Had lots of ideas and really worked with you Very nice
Very efficient, service reps are knowledgeable and the service I receive is always good! I am sold out to Lexus! I have owned 10 Lexus cars over the years!
From beginning to end, smooth, transparent and easy. Team was friendly and helpful when I walked onto the lot.
The service center was nice and the people were very helpful. Johnny took great care of me. I will be back.
Service department goes above and beyond to make sure all needs are met. Thank you Andrik, excellent customer service
Andrik addressed my concerns and was very professional. The wait time was less than I was told it would be.
I wish every vendor or business I know and work with would have the high ethical, friendly attitude and the approach to provide all the answers to my questions on the spot or make a scheduled meeting to have the particular technician provide the answer.
The customer service at Shottenkirk is top notch at every level I have had the pleasure to do business with.
I will continue using Shottenkirk Desert Lexus and enjoy driving my RX450h dor the foreseeable future.
Thank you all at Shottenkirk Desert Lexus and a special shout out to Christopher Rivera and Angela Lule ... Read More DealerRater - May 14, 2026
Always responsive and attentive. Feel I get excellent service each and every visit. They are my dealership of choice
Fast and easy. In and out in no time. Thanks Greg Dominguez and the rest of the staff that help out
Awesome dealership. They go out of there way to help you. Just bought a new car. Thanks to all the people.
Service is exceptional. Cristian is wonderful to work with and always keeps my best interest in mind.
Andrik was top notch, and the car was done exactly when he said very happy
Team work is excellent. All concerns resolved satisfactorily. Johnny has taken care of me since I purchased my car. Always a 5
Great service with great service staff It was great waiting room wth clean area and coffee
The service I received was above excellent. While visiting Palm Springs my Lexus had an engine malfunction. I took it in to have it checked out. The service consultant Chris Rivera did a fantastic job of coordinating the repair needed to get me back on the road in a timely manner which was critical and the repair was not easy. I wish to thank Chris and the repair crew that took care of me in the most professional way. I am throughly THANKFUL!
I visited Shottenkirk Desert Lexus to buy a used car (Under 20k), but I was treated as if I was buying their most expensive car on their lot great customer service all around. Told me about the perks of buying a car from Shottenkirk. The one that caught my attention was the offer to drop off my vehicle at the dealership and enjoy a complimentary shuttle ride to and from the airport, and return to a freshly wash car. 100 % satisfied with my purchase transaction.
My sales person was fantastic and made the whole experience so easy. I would recommend to anyone looking to buy a car.
A very pleasant experience. Very efficient service, and always satisfied our car is well taken care of.
The service is excellent I really appreciate their way of working Thank you very much
Very professional and accomodative. They have always addressed any concerns . I have never been disappointed in either the sale or service I have received at this dealership.
Very friendly and professional and helpful. Best car buying experience ever. Will definitely be buying from here again.
Friendly staff, great facilities,. Our agent, Johnny Reyes, has always been great to work with and this was no exception. He walks us through the potential work before the work order is signed, and then again after the work is done explaining the service and walking us through the bill. We hate having to come in for repair work, but always enjoy the experience with the staff.
I took my RC350 for its routine auto mate treatment and regular 12 month maintenance. Even with getting a liner I was in and out in less than 10 minutes. They sent me a text message when it was ready. The experience was fabulous. No long lines. Christian, our adviser was super.
Friendly and helpful employees, quick service, quality work, attention to detail and focus on .my !concerns
Really very, very pleased with Joshua, and the subsequent service. Thanks much. Always happy with this dealership.
Johnny Reyes in service always takes care of our Lexus RX 350, Professional, Courteous, Knowledgeable!
My service consultant Christian Rivera was extremely helpful and supportive in what service I needed. He explained what was done in language I could understand.
The lovely people at this dealership gave us great customer service when a rock robbed my Lexus NX350h of air conditioning.on a driving trip from Washington to Arizona. Many thanks! And the dealership makes their waiting area very comfortable.
Very pleasant atmosphere friendly staff for the most part. Love my senior discounts...lol wish that y'all would have treats out to snack on like fresh fruit, popcorn, juice and sandwiches just saying.
Everything was great! And was very good. They did awesome job. Car rides great. Car wash guy did awesome job!
Great to deal with. Very accommodating and always terrific service. Seventh vehicle leased and will return!
Every person at this dealership is a true professional in taking care of me and my cars needs that makes me very happy I chose Desert Lexus.
Very pleased with the service. We e were treated very well by all the staff. They prompt withholding the service and very efficient The intake person was very positive and spoke well of tithe dealership.
Each and every time I have visited the dealership, they have been responsible, professional and have skilled mechanics who know how to get the job done.
Great service on time and done with care . Great communication all the way through the experience. I would highly recommend this Dealer
Professional experienced staff. Very efficient. The atmosphere is customer friendly and they have always addressed all of my concerns
My experience has been nothing, but the best Christian is the best. All of you are very professional quick and very observant of everything -my place to go always! Thank you Rosalee
The least stressful car purchase EVER! Thank you to Axel. He was Amazing. I would recommend your dealership.
Great service and Johnny is the best. Always provides friendly on time service I e and quick turn around. Love being a customer if shottenkirk Lexus.
From the time I checked in my car to checkout, everything went smoothly. Car was ready when promised and a loaner was given to me. Courteous staff and efficient!
Very pleased with my experience at Shottenkirk Lexus especially compared to a prior unpleasant experience in Riverside Lexus. I’ll use Shottenkirk in the future
Our buying experience Saturday evening was REFRESHINGLY easy! Mindy was knowledgeable, and familiar with our vehicle. She and Nader were warm and absolutely did not pressure us at all. Mo made all of the signing of paperwork a breeze. I was actually in tears upon leaving because it was such a positive buying experience of our "new" preowned Toyota RAV4. Even though we drove 88 miles from Huntington Beach to test drive (then actually purchase) our new-to-us SUV, I would ABSOLUTELY consider returning to Shottenkirk Desert Lexus in the future! 5 out of 5 Stars! ⭐️⭐️⭐️⭐️⭐️
Every aspect of this dealership's operation is excellent. Making the appointment, consulting and interacting with Johnny, and prompt and courteous servicing of the vehicle are beyond reproach. I also appreciate the set-up and atmospherics of the dealership; clean, bright and open. The customer lounge is comfortable, with self serve beverages and snacks. A joy to climb into the cockpit of a properly serviced and washed vehicle where service providers really seem to care.
Great dealership to work with! They always make me feel special and have a very comfortable waiting area also!
Johnny was excellent, service done within the time promised. The car smelled like weed after it was done though.
Great service department, Scott is always very helpful and explains everything very clearly. My car was ready as promised.
This dealer is attentive to all my service needs. Very courteous at all times. Performs excellent work. Provides excellent communication.
This is the best dealership I have ever worked with. They take care of your vehicle. They are honest. They listen to your concerns and keep your vehicle in top condition..
Visiting in the area and needed my 20k oil change. Service scheduled the next day, the appt was completed faster than promised. Very efficient and professional
Smooth from beginning to end thanks for the great work , Johnny and Antonio and Pepe are the best
Dealing with Shottenkirk Desert Lexus was one of the best ever car purchasing experiences from the initial decision to consider getting a different vehicle …to delivering the vehicle to my residence ….. they customized the entire experience specifically to my personal needs… including but not limited to immediate greeting upon arrival, every personnel encounter was friendly and hospitable…. inquiring about my specific wants, needs, expectations and budget range ….. they were knowledgeable about every make and model, and what they had available for me to look at and test drive, completing the process and finalizing the purchase was expedited in a timely ... Read More DealerRater - Mar 2, 2026
I have done business with this Lexus dealership for nearly 2 decades & wouldn’t consider doing business anywhere else
Like the efficiency of service department. No upselling just the work you need.or order.
Courteous, efficient check in and check out. Comfortable, very nice waiting lounge, complete with specialty coffees, pastries. Vehicles service completed ahead of schedule. Thanks Team
Everyone is very attentive to keeping the customers informed on what is being done especially if you are waiting while the work is being done.
Working with Mindy was awesome! She really knew the vehicle. The entire process was quick and painless!!
Great service. Quick, polite, and easy. I definitely will be back for any additional services.
They are friendly, competent, and thorough. They had us in and out in under a hour. They helped us hook up a new phone. Highly recommend this dealer.
Dealership is perfect! Employees are courteous, friendly, and informed. The best service department as well as the sales department. Thank you.
Everyone I have come into contact with here has always been welcoming and helpful. I will be a returning customer.
Shottenkirk is a wonderful agency -- I highly recommend the responsive and helpful staff. Lexus is a great car, and this is the place to purchase one.
The dealership was exceptionally clean, with spotless floors and organized displays, welcoming and inviting environment.
The sales pressure was not excessive and the sales girl was very nice and the entire staff was nice.
My. Service experience was excellent and I was given a loaner car while I waited for the part to come in, all and all, I am very satisfied.
Took my RX350 in for a safety recall and the installation of an underbody shield damaged by road debris. Setting up the appointment was easy. The needed parts were ordered prior to my arrival and were ready to be installed when I arrived. Scott Farnsworth is great to work with.
Best dealership in the valley the people that work there are fantastic always make me smile and love my vehicle
At first I was afraid to purchase my next vehicle here at Desert Lexus.Stephanie is one of the best Sales rep in town. Mo is another great executive there that help me with my decisions. Very happy with the investment and the service department are also very professional. Adrian, young gentleman has great customer care. He will take care of you and your vehicle. Thank you Team Lexus, at Desert Lexus..
Adrian was very polite and helpful.I was told it will take 90 mns, right on spot.
Just purchased a car from Shottenkirk in Cathedral City and the experience was excellent. Everything was explained thoroughly and I felt the deal was fair. Highly recommend them.
Fue bueno el servicio rapido y estuvo a tiempo ademas te ofrecen el servicio de prestarte carro
Been using this dealer for many years. Great service. Johnny is our service writer and he is an absolute pleasure. His professionalism and knowledge is a great asset to us and this dealer. Would recommend this place without hesitation.
Excellent service from car drop off to pickup. Waiting area is spacious w a nice lounge for working on your laptop or reading. If the work time is longer they will offer you a dealership car to run your errands.
Cameron was the Service Advisor that took care of me and my vehicle from start to finish and was an excellent listener, extremely friendly and kept me informed every step of the way.
Joshua A was very helpful and attentive. My problem was addressed and solved in a prompt and courteous manner. Kudos to Josh.
Courteous, efficient, thorough. Highly recommend. Thanks to Shottenkirk for excellent service. Everyone was courteous and attentive.
The service department was fantastic friendly and efficient all the people there had great attitudes were honest and made the experience very pleasant. The dealership I had issues with so from the perspective of buying a car there I can’t recommend that
Always get my car serviced at Desert Lexus. Car is always ready on time. The staff are professional and friendly.
Great customer service. Scott Farnsworth was the service consultant. Very pleasant experience. Will use this dealership again.
Have dealt with this dealer for over a year. Constant service department problems. Even after talking to the Service Manager several times. Can never seem to get the Service Manager by phone. His phone message box is filled so can never leave a message. I have had constant service department problems from having my car there a full month and having only one out of five problems fixed. To the last time I had mental tire pressure caps taken and replaced by cheap plastic ones. This company needs a big internal review starting from the top down.
Excellent service, very poor on the sales end of their business. We were treated very poorly by the sales staff and sales management.
Advisors - cameron safely, scott farnsworth, christian rivera were all very helpful and knowledgeable since we started having car service in tis lexus dealership.
Service Writer Josh was awesome. He went above and beyond. All the employees smiled and said hello.
Service advisor was absolutely awesome He understood the issue and had the car repaired within an hour
I ve been a Lexus owner for 25 yrs, four different models and my current model purchased at Shottenkirk Desert Lexus! Service is the best! I feel valued when I go for routine service, it’s a real pleasure! Elizabeth/Palm Desert