Customer Testimonials
Customer Letters
Service is always quick and easy. The Service Advisors are friendly, knowledgeable, and very helpful.
Andrik was really amazing, he answered all my questions. He went about and beyond. Amazing customer service.
I worked with Adrian and he was very knowledgeable about my car. He explained what was performed and told me what to expect regarding future needs for my Lexus. I definitely respect his level of professionalism!! Thank you!!
Excellent service and professional staff! I’ll be retuning here for all my vehicle’s needs!
It has been my pleasure to work with this dealership since I bought my first Lexus there about 15 years ago! They have always treated me with the utmost respect. Today I was able to get in for a recall on a last minute basis because of some medical issues that I have coming up in 2 days. The 2 young men that initially took the car were wonderful! I never expected a car wash, yet, there was my car, immaculate when it was done. Jonny Reyes, my service manager, is the best!!
Brought my car in for usual oil change and service. Was met by Andre a very knowledgeable and friendly tech. Adrien checked me in and reviewed the services I was getting done. I waited in the comfortable lounge and when my car was finished it was brought to me clean inside and out. Love Shottenkirk lexus!!
My visit to the dealership was very nice. The work was done timely and everything was great. The people there care and that’s nice to know thank you.
Very comfortable with this dealership and their service department. Very reliable, friendly, and appreciated. Thank you!
I have been coming here for 5 yrs They are always professional and nice. Great service
Clean fast and very organized place people are knowledgeable anf friendly great service Great location
Very professional and on time. Extremely helpful when asked questions. He showed me how to use items on the dashboard that I wasn't aware of.
Great service liked dealing with Andrea service representative and dealing with dealer was timely and professional
This is my first Lexus. It is a great car. What I like most is the service. No other car dealership offers the efficient, helpful and friendly service. You just want to keep going there because it is so satisfying.
They are always very welcoming and do great work, I have been coming here for over two years now and it has always been a pleasant experience!!
Chris and all the others in service are great, attentive and give realistic expectations. Kudos!
They took good care of me The fellow I work with was excellent. They had to keep my car over night so they gave me a loner!
I had an outstanding experience working with Shottenkirk Desert Lexus on the purchase of my new GX 500. A special thank-you and kudos to Matt, the GM, Tony, my salesperson, and Ari, the business manager. Every one of them went above and beyond to make this a great experience.
What made the transaction even more impressive was that everything was handled remotely by phone and email. From start to finish, communication was excellent, the process was smooth and professional, and I always felt like I knew exactly where things stood.
The vehicle was delivered right on time, exactly as promised, and ... Read More DealerRater - Sep 25, 2026
Shottenkirk Lexus dealer has the best service, and the most friendly and honest employees! Cheers to them! I think the prices are always fair. Another perk is a loaner car when needed. My Lexus is spotless when I leave which is such a great bonus. I can't say enough about the dealership. The gentleman I work with, Christian, is always conscious of the time spent on the job at hand. When I'm there the job is usually finished before the estimated time. Thank you, Shottenkirk!
They always do a good job and have the car ready when they say they will!!
Good afternoon Lexus Management,
I rate my recent experience with Shottenkirk Desert Lexus Service Department a 5-completely satisfied
Although I did not catch their names, the Service Valet are very welcoming with a big bright smile and very helpful.
The waiting area was pleasant, clean and fully stocked with coffee, tea, water and pastries. Yummy 🤗
Service Consultant Adrian Colon assisted me. It was a great experience being assisted by him. I went in due to battery issues and he went over other issues my vehicle needed immediate attention too. I was offered and sent on my way in a courtesy ... Read More DealerRater - Sep 23, 2026
It was a pleasure purchasing this car from Axel. He’s a very nice young man. Everyone me met with very professional.
Excellent service! There is a very nice waiting area too. Plenty of seating options and complimentary coffee, tea, and snacks.
Lexus was very professional and did a great job . Service was friendly and efficient . Waiting room was comfortable. Loved the cookies !!
We found this dealership so friendly, and it wasn't a long drawnout process. The best experience we have had buying a car.
Courteous, efficient, and professional. Andrik was very helpful with the whole process. Job well done.
Efficient easy to deal with service advisor was courteous and helpful and prompt with information
Customer service is of the highest quality with the Lexus dealership shottenkirk, located in the Couchella Valley area of Southern California.
Great service! I'm impressed!! Andrik Garcia helped me get my car checked in, he is every professional greeted with a smile. He did all paperwork quick and explained everything, he offered a loaner. He went far and beyond on the warranty of my car and was able to get the job done through my warranty which I was not aware of! Andrik did deep research on the warranty of my car!! Andrik is really on top of his job and knows what he is doing. He followed up on the status of my car and called with updates, and ... Read More DealerRater - Sep 12, 2026
Have had an exceptional experience every time I have my car serviced. Very helpful and thorough. Would highly recommend!.
Professional team from sales to finance.. Very courteous and considerate. Hard negotiators also very fair.
This is the best dealership with which I have ever worked. They are honest, thorough and have my best interests in mind.
Adrian was contacted and we arranged to have my car towed to the dealer. He had a loaner car available for me. Then called when it was fixed and ready for pick up. Pretty seamless operation.
Personal service. Ask for and use my name. Hand shake at end that isn’t done much anymore.
Purchasing my 2024 Lexus ES 300h from Shottenkirk Desert Lexus was such a good experience in every way possible! I was so excited when I saw the Lexus I was purchasing, in person. What a wonderful find it was! I had been looking for just the right car for quite a long time! The dealership is beautiful and, once inside, the ambiance is calm and serene. My encounters with Ari, Sean, Axel and Mo were all very pleasant. Thank you, all, for making this car buying experience as easy as it was! 😊
The whole buying experience was smooth. Fernanda was a perfect sales person for us. The dealership is pleasing to the eye, comfortable and showcases the beautiful cars.
Everyone at Desert Lexus was amazing. They made the process so easy and enjoyable, I cant recommend them enough. Fausto was patient and so helpful and Deanna was amazing with getting me the numbers I was looking for and Mo was just as wonderful. I cant say enough good things about the process and every single person who helped me
Very friendly and they will work with you to take your dream car home. And very attentive and professional.
I had my car serviced here, and the service advisor was extremely friendly and helpful.
The service adviser, Adrian is kind and reasonable price. But I have problems next day. I will contact him today.
Been a customer at this dealership since 2013. This is the second Lexus I bought from them and the only place that services the car.
They got me a loaner car since I had to go back to work an I thought I wouldn’t get my car back until the next day but my service and recall and battery was done before the day was over! My car rides better now. Thanks to Andrik and the service team!
Very helpful on time nice service manager nice coffee and snacks. Nice waiting area thanks
Very pleased with the dealership, take great care to make sure you are happy with the work done on your car.
Friendly knowledgable staff, nice facilities, always take time to review the work and explain options for additional services, never pushy.
They finished my car early. I have bought at least two cars thru this dealership. The process was easy and service is good.
I enjoy dealing with the lexus dealer because politeness, efficiency and promptness of the service is superb.
Desert Lexus is a fantastic dealership with great inventory, professional staff, and awesome customer service. I have gotten three vehicles over the last nine years and look forward to the continued awesome relationships.
A complete turnaround! We leased a UX seven years ago from the old location and although all went well during the lease, we wound up selling it and making a profit during the Covid shortage. Lexus at that time didn’t have an all electric vehicle so we switched to Hyundai/Genesis. What a difference seven years makes! Lexus is now located on highway 111 in a new massive structure. Sales, Service, Delivery, Lot areas are beautiful! Clean! Organized!
You are greeted with a pleasant “How may I direct you to the proper agent?” , … or “Is there a way I can ... Read More DealerRater - Jul 21, 2026
This was the first experience at this dealer. I was greeted immediately and escorted to the service writer. He was efficient and thorough. My car was done as promised and returned to me clean.
Professional, knowledgeable, friendly, helpful , sales personnel. They listen to your wants and needs and give you several options to choose from
Johnny is always pleasant and professional in handling my service. Great experience overall with the customer service
Great company with a positive service culture exhibited by all employee's. Rare at most businesses these days but present at Shottenkirk all the time!
I took my car in last minute on Friday afternoon to get a new battery and that was replaced. Also I had a nail in one tire which Lexus couldn't fix but sent me to American Tire to have it fixed. So I received great service, taking it in unscheduled.
Hospitality is amazing, promised time is always on time when told, great ambiance and overall good customer care.
Johnny in the service department always gets service done effectively and as quickly as possible! Thanks!
Salespeople were great, service department very disappointing, as usual, I regret buying here, never again
Always greeted professionally. Accurate estimates, service time is always good, and Lexus representatives are experienced and knowledgeable.
The service department always goes above and beyond. Santos is amazing and this time Andrik did a fantastic job taking care of us. I would buy another car from them based solely on the service department.
I’ve had 5 prior Lexus purchased in NO CA. This dealer ship is far superior.
Gabriel was an excellent salesperson and provided great customer service. Sales Manager was also excellent and even your Finance person Mo was great.
My fist time visiting and was impressed with the professionalism and customer service. My vehicle was completed timely and as promised.
Adrian was very helpful. I enjoyed the service I received. I do appreciate my SUV being watched l. Thank you.
I recently purchased a 2023 Lexus RX 350, and I couldn’t be happier with my experience! From start to finish, the team at Lexus made the entire process easy, enjoyable, and stress-free.
Everyone was professional, friendly, and knowledgeable. They took the time to answer all of my questions and made sure I felt comfortable and confident with my purchase. The customer service was truly exceptional, and I never felt pressured at any point.
I absolutely love my RX 350—it is beautiful, comfortable, and drives like a dream. Purchasing this vehicle has been one of the best car-buying experiences I’ve ever ... Read More DealerRater - Jun 22, 2026
I brought my car in for a routine first service check and had a great experience. They were friendly and efficient. I will continue to bring the car back for any future service needs.
I went there for 50,000 mile service on my 2020 ES 350 and my service advisor was Christian, I have been helped by Christian and each time it’s the same excellent service that I receive when I go to your dealership, Christian was very knowledgeable explained everything in detail and was very helpful and when I picked up my car, it had literally looked like it had been detailed, definitely five star service , VERY happy with SHOTTENKIRK Lexus and I will definitely tell my friends .Thank you for the way you treat your customers 👍👍
Excellent service and accommodation and attitude Recommend the wonderful car Appreciate the price and trade in value and loan
Service rep makes the dealership. And Andrik was the best. Very knowledgeable, helpful and courteous.
Prompt, professional and addressed all issues. Keep up the fine work! Andrik Garcia is a outstanding and a super Service advisor!
The service I recieved was top notch. Anrick was pleasant and professional. He was very informative, which assisted me in making some important decisions.. I greatly appreciate the use of a loaner car, the great service awesome car detail and just all round quality team. Thank you
Drop off my car even though I don’t have appointment the agent was really nice and finished my car in no time.
Jonnny Reyes in service was amazing. Honest and reliable. Alejando the service te k took time to understand all our needs and attend to every detail.
The customer service at Shottenkirk is exceptional. The whole experience was great. I would highly recommend them if you are looking to purchase a vehicle. They will go the “extra mile”.
They have very good customer service the attitude from everyone was completely excellent I really like
Advisors Christian, cameron, Farnsworth (if i got it right) were really good. Too bad Cameron is no longer connected with Lexus Shottenkirk. Everything is usually done on time. They explain in detail which is really important to the customers. The ushers or receiving persons once you arrived at the receiving area are also very efficient and helpful.
Great customer relations, effective communication, scheduled quick appointment, loaner car no problem, Great services kept to time line.
The service is terrific. We really like our service manager, Christian, who goes out of his way to help. This is a quality dealership.
Good communication and service on my RX350 was performed in a timely manner as promised.
Best dealer service I have ever experienced. Andrik was fantastic, knowledgeable, professional, and you could feel he loves helping customers. Over my career I was VP of Sales and Marketing for 30 years, so my experiences are based on real history of dealing with companies at a Customer Service level.
Josh, my service manager was very courteous and professional got me in and out on time.
Johnny is the best service guy ever! if you need service ask for him you will not be sorry! He’s the reason we keep going back.
I have been going to Desert, Lexus for years and has have always been very happy with the great service I've received. Johnny, my service rep is the best you could possibly ask for. In these days of dwindling customer service, it's a breath of fresh air to do business with him and the talented staff at Desert, Lexus. I think the entire service department does a wonderful job.
Excellent experience as always first time working with Adrian Colon he was very knowledgeable and great customer service. I guess I found my new service consultant. Thank you
The people were great. Helped you when needed. Had lots of ideas and really worked with you Very nice
Very efficient, service reps are knowledgeable and the service I receive is always good! I am sold out to Lexus! I have owned 10 Lexus cars over the years!
From beginning to end, smooth, transparent and easy. Team was friendly and helpful when I walked onto the lot.
The service center was nice and the people were very helpful. Johnny took great care of me. I will be back.
Service department goes above and beyond to make sure all needs are met. Thank you Andrik, excellent customer service
Andrik addressed my concerns and was very professional. The wait time was less than I was told it would be.
I wish every vendor or business I know and work with would have the high ethical, friendly attitude and the approach to provide all the answers to my questions on the spot or make a scheduled meeting to have the particular technician provide the answer.
The customer service at Shottenkirk is top notch at every level I have had the pleasure to do business with.
I will continue using Shottenkirk Desert Lexus and enjoy driving my RX450h dor the foreseeable future.
Thank you all at Shottenkirk Desert Lexus and a special shout out to Christopher Rivera and Angela Lule ... Read More DealerRater - May 14, 2026
Always responsive and attentive. Feel I get excellent service each and every visit. They are my dealership of choice
Fast and easy. In and out in no time. Thanks Greg Dominguez and the rest of the staff that help out
Awesome dealership. They go out of there way to help you. Just bought a new car. Thanks to all the people.
Service is exceptional. Cristian is wonderful to work with and always keeps my best interest in mind.
Andrik was top notch, and the car was done exactly when he said very happy
Team work is excellent. All concerns resolved satisfactorily. Johnny has taken care of me since I purchased my car. Always a 5
Great service with great service staff It was great waiting room wth clean area and coffee
The service I received was above excellent. While visiting Palm Springs my Lexus had an engine malfunction. I took it in to have it checked out. The service consultant Chris Rivera did a fantastic job of coordinating the repair needed to get me back on the road in a timely manner which was critical and the repair was not easy. I wish to thank Chris and the repair crew that took care of me in the most professional way. I am throughly THANKFUL!
I visited Shottenkirk Desert Lexus to buy a used car (Under 20k), but I was treated as if I was buying their most expensive car on their lot great customer service all around. Told me about the perks of buying a car from Shottenkirk. The one that caught my attention was the offer to drop off my vehicle at the dealership and enjoy a complimentary shuttle ride to and from the airport, and return to a freshly wash car. 100 % satisfied with my purchase transaction.
My sales person was fantastic and made the whole experience so easy. I would recommend to anyone looking to buy a car.
A very pleasant experience. Very efficient service, and always satisfied our car is well taken care of.