Customer Testimonials

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Google May 3, 2021

Steven Fanelli was our salesman. He was great! If you’re going to Shottenkirk Lexus make sure to ask for him. He kept repeating that he wasn’t there to sell us a car, but to help us buy the right car. My wife and I really appreciate him.

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Google Apr 22, 2021

I would like to thank Ross White who was kind enough to assist me as we ran beyond closing time in the purchase of a new NX 300 a few days ago. My impression of Ross was very favorable and found his salesmanship to be straightforward and professional, especially taking the time to answer my queries in a knowledgeable and unhurried manner. Very satisfied. Frank Zebot, Laguna Beach

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Google Apr 22, 2021

I recently bought a used 2018 Lexus ES350 at Shottenkirk Desert Lexus and the 2 salesmen, Tony and Terry, were awesome. They were both professional and courteous. Kyle was awesome also. I would recommend Desert Lexus.

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Google Apr 17, 2021

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Google Apr 15, 2021

Buen servicio, rápido y amable 100 % recomendado! Good service, fast and friendly 100% recommended! Ask for Josué Parra!

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Google Apr 11, 2021

Thank you Angel for being accommodating, professional, kind, and letting Steven Flores take care of me. Steven, thanks for hookin it up! And Ari in finance! It was a smooth and pleasurable buying experience. No slick nonsense. Everyone I encountered here was light, easygoing, and friendly (I was expecting sort of the opposite). I’m happy with how straightforward the process was, and I’ll definitely come back for these guys in the future.

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Facebook Apr 9, 2021

We just purchased a Lexus RX from Ross White. We were very pleased with how easy and enjoyable he made our experience. He was very knowledgeable and extremely helpful in making everything go smoothly. He followed through with all the details even after the sale!! We heartily recommend Ross!! We were also very happy with our entire experience at Shottenkirk desert Lexus! We especially appreciate their free car wash and airport service! Richard and Yvonne

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Facebook Apr 8, 2021

Excellent servicemHas all the amenities. Wi-Fi , Coffee machine and other goodies.

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Facebook Apr 3, 2021

We had a very good recent experience leasing a 2021 IS 350. Ross White did a great job winning our trust and leading us through the process. Thanks Ross!

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Google Mar 25, 2021

I went in to Shottenkirk Desert Lexus and met Ross White and Bob both of these guys are GREAT. Ross was no pressure to deal with not to mention very knowledgeable and took time with me to answer all my questions and explained things about the car I didn't even think about. Thank you Ross for making my car buying experience a very pleasant one. The entire staff was very friendly and helpful.

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Google Mar 13, 2021

from the first look at a car that was on the website i was interested in to the last detail of signing the paper work the whole process was very refreshing. maggie the internet sales mgr was fantastic very helpful and always responded back to my questions i had on the car, and a very nice down to earth woman who we really enjoyed talking too once we met her , the 7 hour drive was well worth the trip and the experince thanks to magie and kyle the sales manager those two were able to make the deal that me and ...

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Google Mar 11, 2021

I am from Denver Co but had an unusual service issue with a new tire bought in Denver, while vacationing in Palm Desert. I was treated as if I were one of their long standing customers and a friend. Fantastic service department with prompt resolution of the problem. I highly recommend this dealership. Mike Sarche Denver, CO

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Google Feb 28, 2021

Steve Fanelli is amazing. I worked with Steve on a purchase of a 2020 LC500 in December. Steve is friendly, knowledgeable, and a fair negotiator. I highly recommend working with Steve at this dealership!

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Google Feb 26, 2021

I would like to Thank Kyle for making my purchase very easy. I didn't even have to go to the dealership. We did everything over the phone which took less than hour to complete and I had the car delivered two days later. This purchase was so stress free. I highly recommend Desert Lexus for your next car purchase.

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Google Feb 26, 2021

Ross White did a great job as sales consultant at the Desert Lexus in Cathedral City, CA! Really appreciate the low-pressure atmosphere!

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Google Feb 20, 2021

Spoke to Kyle over the phone to get a idea of selection and pricing available. He was easy to reach, informative, and helpful. Arrived at the dealer to find a large selection of the model I was looking for. Sales team was helpful and knowledgeable. All-in-all an easy and relatively fast transaction (for a car purchase). Would definitely recommend the Shottenkirk team.

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Google Feb 16, 2021

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Google Feb 16, 2021

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Google Feb 16, 2021

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Google Feb 11, 2021

Shottenkirk Desert Lexus bailed us out when our GX had broken down on a recent road trip. Scott Farnsworth was an outstanding service advisor. Highly recommended!

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Google Feb 3, 2021

Great customer service, Had to go in for a service check up and Hugo helped me tremendously. He went far and beyond to help me solve my issue, definitely recommend this place.

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Google Jan 24, 2021

My Lexus purchase at Shottenkirk back in October of 2020 was amazing, and it couldn't have been better thanks to the major help and guidance from Maggie Kovaly. If you ever get a chance to meet Maggie, you'll know how fortunate you'll be knowing that the care and attention to your needs will be taken good care of. Maggie is not new to the car business, and it shows in her prowess dealing with all the steps throughout the buying process. I had bunch of questions related to the car that she went out in her effort to ...

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DealerRater Jan 19, 2021

Came in from out of state, was taken care of like a king! Kyle was prepared and thorough. A+ experience. Traded in a truck for a truck on their lot, transaction was smooth and easy. Satisfied customer!

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DealerRater Jan 16, 2021

Go ask for Kyle Forga! He took great care of me and what a character! I’m very happy and am quite impressed with the whole experience. Thank you Mr. Forga!!

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DealerRater Jan 15, 2021

rolling. Was a huge help , worked his butt off to get me rolling Went above and beyond to answer my never ending questions with patience and courtesy. Thanks man.

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DealerRater Jan 15, 2021

Kyle Forga made my car buying experience so much better than I could have hoped for. He walked me through the process, answered all my many questions and was kind, courteous and efficient. Thank you so much Kyle!

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DealerRater Jan 15, 2021

I bought a car from Kyle Forga and it was the best buying experience I've ever had, very professional, no surprise added costs once I got there, if you want the best car buying experience I suggest you contact Kyle Forga

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DealerRater Jan 15, 2021

Kyle Forga is the best car salesman I have ever met. If you are looking to get your deal done...he’s the man. He will steer you straight and not waste your time!

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Google Jan 12, 2021

Shottenkirk Desert Lexus is the best car dealer in town with excellent customer service. Steve Fanelli is and will always be my go to salesman he did everything could to get me in my Lexus is200t and I'm loving everything about this car. Thank you so much Steve and everyone at Lexus.

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Facebook Jan 9, 2021

We recently purchased a 2017 BMW X6 which I found on their website and inquired about. The response was prompt and salesman Kyle Forga did a tremendous job. He was very up front, responsive, and a lot of fun to work with. I would definitely recommend buying a car from them and make sure to ask for Kyle and you will not be sorry. I will definitely be looking back at them the next time I go looking for a car.

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Google Jan 8, 2021

I bought a Lexus from Kyle over at shottenkirk desert Lexus. The service was really awesome. He offered me the knowledge to pick what was best for me and my family, and a great deal. The guy is really funny. Thanks Kyle.

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Google Jan 8, 2021

Great place to buy a vehicle. Kyle F. made my car buying experience a breeze. Thanks so much.

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Google Jan 8, 2021

Easy calls. Got an amazing deal with a Kyle Forga! One of the best dealerships ever!

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Facebook Dec 5, 2020

Wonderful. From the moment we droven up, till the time we left. Inside the dealership was clean, brand new and proper COVID practices were in place. Because my wife is concerned, sales man Steve wiped down the interior surfaces of the car s we looked at. We were interested in used SUV with specific colore combination in mind, not more than 3 yesrs old. Since they didn't have it Steve asked additional questions to understand our needs and found a good alternative Since it more than we wanted to spend we were Gun Shy and we waited too long so ...

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Google Nov 4, 2020

Gorgeous new dealership, friendly staff and good selection of vehicles. If you happen to be driving by and decide to stop in you won’t regret it!

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Google Oct 20, 2020

Drove from Temecula to Cathedral City to view/drive used Mercedes at Shottenkirks Desert Lexus (SDL). I had the pleasure of working with Aristotle (Ari) who went above and beyond to understand the car, it's features and capabilities even though it's a Lexus dealership. Service was a cut above! The purchase process was easy and professional and I highly recommend SDL and Ari for your next car.

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Google Sep 27, 2020

We purchased a new 2020 ES 300h this past week from Shottenkirk Desert Lexus and we were extremely pleased with the entire process. Our salesman, Angel Gomez, was kind, knowledgeable, and a pleasure to work with. He really took the time to understand our needs and provided us with exemplary service. We completed our negotiations with Angel's manager, Sonny Frisenda, who also was considerate and accommodating during the process. We closed our deal with finance manager, Joey Pestano, who was really friendly and professional--he made closing completely painless. We would highly recommend this dealership and their outstanding staff! Joel C. &...

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Google Sep 13, 2020

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Google Sep 5, 2020

I needed to help my mom pick out a new car. I called and met Jeremiah. He invited me to come by with my mom. It was a bit hectic but Jeremiah made it all worthwhile. Great help in getting it done! Nabor was also a lot of help in getting the car synced up with the phone and the garage door opener. All in all a pleasant experience! Thanks to all.

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Google Aug 31, 2020

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Google Aug 26, 2020

Best place to purchase a car highly recommended. Great service. In n out less then 2hrs best sells manager I've work with.

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Facebook Aug 12, 2020

I LOVE LOVE LOVE this dealership!!! I’ve had nothing but amazing service by every single person i’ve come in contact with. They treat you like gold.⭐️ I will never go to another dealership. I highly recommend them. Bob Minton is the guy to go to. Brian Buckley, James Simmons, Joey Pestano and Bob Minton have been amazing and they made everything happen! Oh and I LOVE my car. 🤩

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Google Aug 11, 2020

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Facebook Jul 27, 2020

Look for Craig... Best guy to get the best honest deal

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Google Jul 23, 2020

Maggie is the best

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Google Jul 15, 2020

I experienced the best customer service and communication from Kenny S., Service Consultant. I was promptly attended to and treated very kindly. Awesome job!

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Google Jul 14, 2020

The search for my ideal vehicle was completed here. Y'all must ask for Bob Minton. Bob handled my sale with class, respect and I left feeling valued and appreciated vs just another customer. I had less common accommodations being an out of state purchaser and my expectations were exceeded with this transaction thanks to Mr. Minton assisting all the details throughout my busy work day. He ensured every details involved in the transfer was thought through and organized for me. Thanks Bob for putting a huge smile of my face (Tippin' my hat to you.) Bob Minton at this ...

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Google Jul 11, 2020

The people there are very friendly, safety measures are used.

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Google Jul 1, 2020

Robert L made this the best car-buying experience I have ever had. No pressure, knowledgeable, personable. Made the process simple and pleasant. I drove home with my leased Lexus that day. And the customer service could not have been better - from Robert to Joe (finance manager), to Josue who came to our home and programmed gate and garage access to the car, and Angela who went over every detail regarding features and functions of the vehicle. I like patronizing businesses where the employees like their jobs - and this definitely came through from everyone with whom we interacted. I ...

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Google Jun 22, 2020

Great service can't ask for anything better they take care of you

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Google Jun 6, 2020

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Google May 24, 2020

Purchased a RX350 yesterday. Very happy with Navor and Craig Jones. I drove from LA to look at a car I found online. First of all, I had gone to 2 previous dealers that said a car I was interested in was available, only to discover the car was not available for sale when I arrived - not too happy with this tactic. I was driving from 2 hours away, so I wanted to make sure it would be available for sale by the time I arrived and I made clear I was not interested in any other car. In the end, ...

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DealerRater May 19, 2020

Very good service department! Took my Lexus LS460 for recall work ! I was treated very good , Very impressed with the staff , especially Juan Diaz ! Thank you !

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Google May 11, 2020

Excellent Customer service

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Google Mar 8, 2020

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Google Mar 7, 2020

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Google Feb 14, 2020

Came in to get a service checkup on my Lexus but found out it was above my budget, still they were able to take my car in to fix a recall and also provide me details about my car for future maintenance so i really appreciate that

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Google Jan 31, 2020

Johnny the Service Writer is great and they have me a beautiful car to drive while they worked on mine!

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Google Jan 30, 2020

We just went to look but there was no pressure , no attitude like in some dealers ,,,,Nabor was polite , extremely helpful, lots of knowledge,he knows his cars ,,,,a great experience,,,,thank you Nabor

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Google Jan 23, 2020

I cant say enough about Navor and Craig Jones. I searched a long time for a certain SUV found one at their dealership that I was interested in.. Problem was I live in LA 2 hours away and didnt know how I would get to Cathedral City to look at the car. I called on a Monday and spoke to Craig and said I could try to get down there on the weekend. A few days later they had lowered the price by over 1.000.00 and I knew that was my price range and all. Called talked to Navor, he did a ...

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Google Jan 15, 2020

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Google Jan 9, 2020

Craig Jones is one of the best!!! True and honest... Look for him when you go there

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Google Dec 27, 2019

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Google Dec 25, 2019

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Google Dec 23, 2019

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Google Dec 22, 2019

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Google Nov 28, 2019

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Google Nov 24, 2019

Our LS460 was over heating on our trip back to Phoenix. We were able get to this dealership to have it investigated. The service rep was able get us in. They resolved the problem and performed a routine service as well within 3 hours. This was outstanding service! Lexus service is the best.

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Google Nov 23, 2019

I have had amazing service from Brian and Reuben. Reuben went way overboard to make sure my problem was taken care of. He was very responsive with my calls and emails a true professional. Thanks very much!!! 2nd post November 21st. Just had another great experience with servicing my RX450h. Reuben again went out of his way to accommodate my bad battery issue. Thanks very much again Reuben.

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Google Nov 21, 2019

Absolutely stellar service! Big thanks to Hugo my service consultant.

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Google Nov 21, 2019

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Google Nov 2, 2019

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Google Oct 27, 2019

WOW! I took my LX because i had a problem with it and in 1 hour it was fixed but better than ever!A truly good car

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Facebook Oct 25, 2019

They got me in for a last minute oil change and filter and I was out of there in just about an hour. Great people too.

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Google Oct 14, 2019

This is the 2nd lexus we bought from Shottenkirk Desert Lexus. We drove home our first rx350l today with absolute pleasure dealing with Bob, Paul, Alexander and joseph. Thank you!!!

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Google Sep 18, 2019

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Google Sep 11, 2019

James Simmons is the reason I take my Lexus GS350 to this dealership. James is outstanding! He always takes care of my services and warranty issues, and makes sure I can quickly leave with a courtesy vehicle so I can continue my business. A great personality and so caring. It truly is a fantastic experience. Thank you James Simmons and Shottenkirk Desert Lexus!

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Google Sep 8, 2019

I have to give the five star review due to James Simmons service consultant. He was able to take the time to work with me on this issue. Told him that I had an audio issue that was intermittent and they, the technicians were able to find out it was a bad amp. I was given a courtesy car and in and out of the dealership in 15 minutes. I am glad I purchased a Lexus and bought the Platinum Warranty coverage. I have only dealt with one other service consultant and felt like I was rushed out of there, James ...

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Google Aug 26, 2019

They treated my daughter very good,she bought her dream car ,a Lexus 200

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Google Aug 13, 2019

Routine maintenance and detailing of car. Beautiful work 😍

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Google Aug 5, 2019

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Google Jul 27, 2019

New to the area so this was the first time taking my vehicle in for service to Shottenkirk Desert Lexus. Their customer service is excellent and above standard. My service consultant Kenny Stiles was amazing! 🤩 I definitely recommend this dealership and will be back.

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Google Jul 24, 2019

Solve the problem by every visit.

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Google Jul 24, 2019

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Facebook Jul 14, 2019

Excellent Customer Service

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Google Jun 24, 2019

Spoke on the phone. So far so good.

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Google Jun 22, 2019

Free carwash and manicure while waiting for oil change?!! Yaas!

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Google Jun 14, 2019

I'm new to this Lexus dealer and I'm pleased to say that their customer service is as great as my other dealership.

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Google May 3, 2019

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Google May 2, 2019

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Google Apr 30, 2019

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Google Apr 21, 2019

I had a very pleasant experience today, the polite, prompt and friendly service makes me want to go back.

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Google Apr 10, 2019

Best customer service!!! Juan takes care of everything for me and consistently goes the extra mile!

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Google Apr 8, 2019

The very best. Perfect

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Google Mar 26, 2019

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Google Mar 10, 2019

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Google Mar 8, 2019

Nice people work here.

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Google Mar 6, 2019

Service was excellent and they took their time to talk to me. Car washed and inside polished.

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Google Mar 4, 2019

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Google Feb 21, 2019


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