Customer Testimonials
I’ve been servicing at Shottenkirk Lexus for more than 4 years now and the service has always been excellent!! Kudos to the management team it all starts there. Adrian is my new service advisor and I must say he is extremely good. His communication/ people skills are first class. I appreciate great service thanks.
We love our new 2023 Lexus RX 350. We received the best customer service ever when buying a car. We've purchased many vehicles in the past 20 years and this was by far the best from start to finish! Our salesman, Tony Spiel, was excellent, efficient and kind. Sales Manager, Adolfo, was so friendly and welcoming and Ari in finance made the paperwork the easiest and fastest possible! We love this dealership!
Natalia and Kyle helped us out by buying our previous car quick and friendly service. Recommend!
Got an IS350 from here, amazing experience. Worked with Kyle and he made the process super easy and helped out a ton. Greatly exceeded my expectations
I had been in the market for a new car as my lease was expiring soon on my Mercedes. As soon as we walked on the lot we were greeted by Todd. He was an amazing sales person: knowledgeable, forthright, and friendly. He took the time to enlighten on the models and features. We did two test drives and ultimately decided on the NX350h. Throughout the process Todd was very supportive and helpful in making decisions. His kind and affable personality put me at ease during what can be a very stressful experience. I would highly recommend him for ...
One of the best dealers in the valley. If you are looking for a new vehicle come to shottenkirk Desert Lexus
Natalia was very helpful, set everything up for our purchase and came in to accommodate a long drive. Great prices, flexible financing for first time buyers.
Great deal on the price on my 350 RX. Sales reps and managers are patient and helpful. Thanks to Greg and Andrew for taking care of us. If you need a car reach out to these two. Awesome job!!!
Excellent sales and finance staff. Chris Schwent was exceptional and knowledgeable.. The Finance person was excellent. the best service we’ve had in dealing with all dealerships. we are old and have purchased many cars.
We purchased a 2024 NX 350h over the summer and have been pleased with the service we've received. In two instances, Shottenkirk went above and beyond what we could have reasonably expected. (1) We had to surrender our previous vehicle (an Acura vehicle, per CA Lemon Law) a couple of weeks before we could take delivery of our new vehicle. Shottenkirk kindly set us up with a loaner to bridge the gap. (2) More recently, management made a very generous offer of goodwill to resolve an issue we raised (related to Lexus and a worldwide parts shortage and not an issue with ...
Another first class car purchase experience with Bob Minton. We have had the pleasure of dealing with Bob three times in the last year and a half. We have bought many cars in the past 20+ years and hands down, Bob is one of the most enjoyable salesman we have dealt with. We can't say enough good about him and the whole team that gets the job done efficiently. Jerry and Michelle
Emilio and Adolfo were excellent! They took care of us and gave us a great deal on our purchase. They were patient and informative. We would definitely work with them again.
Great service and great staff and sales person Natalia Ramirez was knowledgeable on Lexus I bought.
we purchased a car from Lexus and had questions about the computer. Ted Pavlovich was available and he helped us. he provided us with excellent information and was very nice. i would recommend Shottenkirk above any other dealership because of the service they provide.
Exceptional service from Richard Benedetti, appreciated the thorough detail with the technical assistance from sales to now service today. Thank you for the customer service you have provided me. Lexus Dealership service was my first experience easy, provided a loaner and my window tinting came out beautiful. Thank you!
Awesome service
She was very responsive and I was 2 hours away via car and sent video and pics. Gracias!
Went to the dealership and saw the UX 200 in caviar I knew I wanted the car. Deanna took me on a test drive and I really enjoyed the car. I came back 2 days later and Richard further showed me everything about the car, interior, specs etc. Overall very satisfied with the car it’s amazing 👏🔥
This dealership is beautiful, the staff is friendly and Andrew is the most professional sales associate. We had a great experience buying our car.
We were there on 9/28/23, my wife had seen a Lexus rx350l online that she really liked and we decided to go test drive it, from the start the sales woman Natalia R. was very nice and welcoming, she went out of her way so we could feel comfortable, she was great during the negotiating process, it’s hard to find a sale person that is honest and really helpful. I would highly recommend her, she’s also very knowledgeable regarding the brand.
Bought my first through Christian magallanes I would highly recommend this guy! Service was great!
Chris Schwent and Greg Dominguez provide excellent service. I would highly recommend them to my families and friends
Thank you Richard!!!
My experience at Shottenkirk Desert Lexus was made smooth and easy by Natalia Ramirez. From our first call to the final purchase of my leased vehicle she was knowledgeable and patient. She made the process simple and was a pleasure to work with.
Thank you Shottenkirk Desert Lexus, Kyle F, and his team. All around superb service from negotiations, to signing documents, and receiving our new Lexus RX350 hybrid at our front door. Probably the easiest car buying we’ve ever done and all from the comfort of our own home. We also got a better deal on our trade-in than any other dealer would offer. Highly recommend.
Made it home safely road tripping back when we hit a tire shred and needed minor service to get us quickly back on the road. First time at this service center and it was great especially last minute before the holiday. They fixed the problem and coordinated with our home Lexus center for the replacement part and appointment the same week.
We had a great experience with Desert Lexus (DL). We came from out of state to purchase our vehicle. I called about a vehicle that I saw online. I spoke with Kyle about the vehicle we wanted to purchase and about the value of our trade-in. Not only did we recieve more for our trade in from Desert Lexus, but we saved about $600 on doc fees compared to Arizona. We made the trip from AZ to Desert Lexus and we were greeted by Deanna. She had our vehicle prepped and ready to go. It was a simple transaction. We worked ...
Just bought our first Lexus from Shottenkirk Desert Lexus. Richard Benedetti was our contact and he was a great tour guide in our shopping experience. He was not your typical pushy car salesman, but showed us their different options, recommendations, advantages and disadvantages. He was patient with us until we found the car we were looking for. Although there are some typical packages that are included, the sales team was flexible and worked with us and our budget. In the end, we got the car we were looking for a price we can afford.
Ari, Greg, Tony, Steven and the rest of the gang are super awesome!! They didn't just work with me. They were extremely patient with me. They ensured all my questions were answered and even helped me get the car I wanted:) I recommended going to these guys and will be going to do my service there. Don't second guess going here, they are first choice in the valley!
Ari, Greg, Tony, Steven and the rest of the gang are super awesome!! They didn't just work with me. They were extremely patient with me. They ensured all my questions were answered and even helped me get the car I wanted:) I recommended going to these guys and will be going to do my service there. Don't second guess going here, they are first choice in the valley!
Natalia help Me and My wife get the most out of car investment on an Easy fast no hassle best car transaction ever !! Thank you Natalia . Carlos and Gloria Vergara
Natalia was very helpful knowledgeable and patient. She made it a great experience.
The service was so good. Natalia was great and gave us great advice. Thank you for everything !
Deanna took care of me and did an excellent job!!
Easy process and very friendly!!!
Got the wife a new Lexus which she loves.
I visited Shottenkirk Desert Lexus for service repair on my 2000 ES 300 with 58,245 miles. I noticed that fuel was leaking on the ground and immediately drove it to the dealership. My wait time was short, I did not have an appointment, and they were able to fit me in the same day for a diagnosis. Tania Toscano was very helpful from the moment that I arrived. She kept me informed of the work in progress and let me know that my car was waiting on parts over the weekend. She was able to get me into another Lexus courtesy vehicle for ...
Both Ted and Tony were outstanding, patient, and helpful. They spent the time with me that I needed, and made the experience a good one.
I received great service from Natalia. She greeted us promptly and explained our vehicle features well. She was patient with us and made us feel welcomed. I feel there’s always room for improvement in any business and so I’ll save a 5 star rating for next time even though Natalia deserves a 5 ⭐️ Good service all around.
Came in to see an advertised car and was helped by Bob. Ended up buying the car after he worked a deal out to the numbers we wanted. Fast, friendly, excellent purchasing experience would definitely recommend
Excellent service!
In my search to replace my older Lexus350RX, I found just what I was looking for- Halfway across the Country - at Shottenkirk Desert Lexus. From the moment I called I had the pleasure of working with a great team of Sales Professionals. From beginning to end, Sergio and his sales staff were friendly, knowledgeable and accommodating. Kyle Forga, Used Car Manager, went above and beyond making sure all details were handled, all questions answered, finalizing the contract, coordinating the shipping of my car to Kansas and supplying me with additional needed items. Thank you Kyle! Also, a special ...
Natalia was great and very knowledgeable. The Manager Sean took care of us very well even with all the madness that interest have.
The car buying experience was so easy with all the assistance we got. Natalie and Greg were fantastic.
Extremely friendly staff
Super kind and efficient
I wanted to sell my HONDA FIT...and contacted both Caravana and Carfax...Within an hour I was contacted by Kyle at Desert Lexus....he told me he could beat their price...and he did! He also told me it would take 10 minutes.....and it did!! ...It was the easiest transaction I can think of in years.....I was paid immediately ... Thank you Kyle.... Vince Calcagno
Great Staff. 👍
I travelled 145 miles to purchase my vehicle from Shottenkirk Desert Lexus. Special thanks goes out to Bob for video taping the vehicle I was interested in. He did an amazing job with capturing the exterior and interior of the vehicle. Thank you Bob and Natalia for providing excellent customer service. Totally worth the drive out.
Brandon is the best salesman that you have to look for when buying car here at Desert Lexus. Very helpful and accommodating! More sales everyday Brandon!
I purchased a 2021 Lexus ES 250 and was treated amazingly by Deanna. She was very patient, kind and professional and made my purchase online go smoothly. She is the best! If you ever thinking about buying a Lexus, stop by here and ask for Deanna!
Great Customer service. Super helpful and polite. Gave us a new key holder and gift set.
Great & Fast service!
Alexis did an awesome job selling me a beautiful new car! Ask for her by name!
I had a great experience working with Jorge (sales) and Nayomi (finance) when looking/test driving/purchasing my new NX.
Jorge was very knowledgeable and extremely helpful during and following our purchase of a new car! Keep up the fine work!
Smooth, efficient buying process. 5-star dealer!
Great experience with this dealership. They have a different way of doing things here. Salespeople are incentivized to provide service not upsells. I worked with Chris and even though I bought a used Buick, they treated me like I was buying a top of the line Lexus. The sales managers were knowledgeable and informative rather than slimy and looking to gouge you. They offer amenities as part of your purchase. They include free car washes, airport concierge service and storage of your vehicle, service pick up from your location, and more. Ask about the free golf ball sized dent removal. ...
Noemi was awesome! Although I came with a specific car in mind, she took the time to let me decide if it was the right one for me and ultimately helped me secure the car with terms I was happy with! Definitely going to recommend her!
We’re here at Shottenkirk Desert Lexus with Sonny & Socrates buying our dream car on a Sunday afternoon. We just wanted to say how nice the people are that we dealt with — super service, sweet smiles, such a great chapter to our Love Story, Dallas Ann & Rick Erwood
Our experience at Desert Lexus was without a doubt the best Automotive Buying trip ever. I have never written about buying a car before, because it is not normally a good experience. Desert Lexus brilliantly employe STEVEN FLORES and NAYOMI CEBALLOS and they are the sole reason I write. Both were Professional and Personable. They will be our go to people for all things Lexus, for the foreseeable future. I recommend STEVEN FLORES for New Lexus and PreOwned as well. I can’t wait to meet the rest of their staff. Great Experience.t
Brandon was the best car salesman I've ever encountered. He was beyond friendly and extremely helpful. Also Kyle was great and I left extremely happy with my new car
Natalia went way beyond the expected in explaining the numerous features of the info system. As an 80yrs dude, every minute was necessary and she was very patient and understanding. She's a definite asset to the dealership!
Natalia is great. Her friendly, happy demeanor welcomed us into the show room and made us feel so comfortable and relaxed. She helped us understand the purchase process and now she has demonstrated the electrical intricacies of the dashboard and the car interior. Without her I seriously doubt if there would been a sale. We are very grateful for her kindness, her expertise and her generous help.
I had an amazing experience with the Shottenkirk team. Kyle and Richard were the absolute best! Kyle found me the exact model that fit best for me and most of all my budget. He even Ubered me all the way from San Diego to them! The whole staff was very knowledgable and spent the time to help me select the perfect car for me. Furthermore they helped me install the Lexus app, personalize it, and make sure I understood all of the cars features before driving back down to San Diego. Thanks you so much for the amazing car and ...
@ Brandon bacca the best salesman hands down!!
Awesome service
Kyle was a great sales person- Eddie and Sergio were also terrific!
We had a very positive experience purchasing a used Lexus with assistance of Scott and Bob. Both gentlemen were knowledgeable and helpful which made the buying process smooth and enjoyable. Highly recommend both.
Kyle , Natalia, and the rest of the crew were completely amazing. We were able to seamlessly do our transaction online and they actually delivered the Lexus to our home all the way in Redlands. Five stars every day of the week.
Socrates was extremely helpful, made whole progress much easier. High praise for his help.
Experience has been great with SOcrates.
Easiest transaction. Sold my car in minutes. Very professional experience
Socrates was very helpful and attentive during my purchase. Even made sure I had everything I needed the next day. Thank you!
I love this Lexus dealership. they helped me pick a new car and gave me a good deal. Thnx Shottenkirk Lexus for the new keys.
This is a review of experience with their parts department. Knowledgeable parts employee helped me find a part I needed while vacationing on a road trip from San Diego to Palm Desert. My power steering suddenly stopped working without any warning. I inspected under the hood and under car to find that a nut had fallen off the power steering pump pulley thus the pump was not engaging to drive the fluid into the steering rack. All I needed to get back on the road was $1.80 flange nut. Called parts department and they got the nut delivered next day by 7:30...
I called for some information and Kyle helped me get everything set up for delivery. It was very simple and pain free. I would highly recommend this dealership as their service is great.
Great service. Socrates was fantastic with answering questions on anything about cars I was looking at and there to help me at looking for the best deal.
Kyle was great to work with. Enjoyed my experience. Thank you
Brandon is greatest.
This was the easiest dealership I have worked with. I was in and out in an hour. Ari, Bob, and Kyle provided a professional and friendly exprierence. They made sure that everything was covered at the best price. I recommended anyone to go buy a new or used car at Shottenkirk Desert Lexus.
I just purchased a vehicle from Shottenkirk Desert Lexus, I and couldn’t be more pleased! Bob, Kyle, Nohemi & Ari were amazingly helpful, friendly, and treated us like royalty. We obtained the vehicle information, took a test drive, and signed all the finance documents in about one hour. I highly recommend Shottenkirk for anyone who wants to buy a vehicle and receive excellent customer service.
I want to thank Richard Holster for fixing a software problem, profiles not recognized, on my 2023 NX 450+. He worked with me for over a hour. He was patient and understood the problem. Thanks to his expertise he was able to resolve my problem. Thanks also to Brandon Bacca our primary sales rep. My wife and I love this vehicle. I’ve owned Lexus vehicles since 1994, and this one is special. Thanks again to the folks at Shottenkirk Lexus I highly recommend this dealership.
Kyle was a huge help!! We called in and he helped make the whole process fast and easy! Seamless transaction
My husband and I had the fastest quote and then sale with Kyle Forga. Who knew selling a car could be so pleasant. Always serviced my car with Shottenkirk and would highly recommend.
I am so relieved my wife was able to work with a gentleman named Kyle Forga to help her with our transaction in my absence . He was very professional and understanding and walked her through it. Thank you
Went and saw Noemi at Palm Springs desert Lexus and she was phenomenal best service ever!
My father had an older Lexus he no longer needed. After convincing him to sell it, he received the highest offer from Kyle at Shottenkirk Lexus. The transaction was easy and seamless. Dad left the dealership with a check in hand. Kyle even drove my father home. Recommend!
Great dealership!! Kyle Forga is the best car salesmen I've had the pleasure to ever deal with. I'm now a proud owner of my dream car . Thank you Kyle and thank you Shottenkirk Desert Lexus. I highly recommend these amazing professional for your next car purchase.
Great experience here at Shottenkirk Desert Lexus. Our sales consultant David Hower was very helpful in our purchasing experience. All the staff was great during our time there. Highly recommend this dealership!
Great and quick buying experience. David was very helpful and was able to get me into a 2022 is350 with everything I wanted. Ask for David on your next trip to desert lexus and you won't be disappointed.
Absolutely great place! Very friendly staff! If you go to purchase a car here, make sure you ask for Scotty Pippen!
Socrates helped me get my wife a nice car I recommend coming to see him! He takes his times and doesn’t pressure you! Kyle the used car manager even helped me get a second key! Thank you I recommend desert Lexus to everyone!
Natalia was my sales representative and she was great. Gave me more than enough information and did not pressure me in any way. Would definitely recommend her for anyone looking to buy a Lexus car.
It was the more amazing experienced. The salesperson was knowledgeable.and helpful.